Terms & Conditions
Last updated: 17 August 2026
1. Introduction
These Terms of Service ("Terms") govern the provision of structural repair and building services by Fulham Structural Repairs (trading name of My Trusted Builder Ltd) ("we", "us", "our") to clients ("you", "your", "the Client").
By engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding with any work.
2. Definitions
- "Services" means all structural repair, building reinstatement, and related services provided by us
- "Quote" means a written estimate or proposal for Services
- "Contract" means the agreement formed between us and you, comprising these Terms and any accepted Quote
- "Site" means the property or location where Services are to be performed
3. Scope of Services
These Terms apply to all structural repair and building services we provide. The specific scope of work for your project will be defined in a written Quote or proposal, which may include:
- Site assessment and investigation
- Coordination with structural engineers and other professionals
- Structural repairs and building work
- Building reinstatement and finishing
- Related services such as plumbing, electrical, or drainage work
The Quote forms part of the Contract and takes precedence over these Terms where there is any inconsistency.
4. Assessment and Quotation Process
4.1 Site Assessment
We offer a free initial site assessment to evaluate the structural concern and discuss your requirements. This assessment does not constitute a formal structural engineer's report.
4.2 Quotations
Following assessment, we will provide a written Quote detailing:
- Scope of proposed works
- Itemised pricing or lump sum (as applicable)
- Estimated timeline
- Payment schedule
- Validity period (typically 30 days from date of issue)
4.3 Quote Validity
Quotes are valid for 30 days from the date of issue unless otherwise stated. After this period, we reserve the right to revise pricing due to changes in material costs or labour rates.
4.4 Exclusions
Quotes explicitly state what is included and excluded. Common exclusions include:
- Work required to remedy hidden defects discovered after work commences
- Professional fees for structural engineers, building control, or party wall surveyors (unless expressly included)
- Decoration beyond basic making good (unless included)
- Removal of hazardous materials (e.g., asbestos)
5. Payment Terms
5.1 Payment Schedule
Unless otherwise agreed in writing, payment is due as follows:
- Deposit: 20-30% upon acceptance of Quote (covers initial materials and mobilisation)
- Stage payments: For larger projects, interim payments at agreed milestones
- Final payment: Balance upon completion and your satisfaction with the work
5.2 Payment Methods
We accept payment by bank transfer, debit card, and credit card. Cheques are accepted by prior arrangement.
5.3 Late Payment
Invoices not paid within 7 days of the due date may incur interest at 8% per annum above the Bank of England base rate. We reserve the right to suspend work until outstanding invoices are settled.
6. Programme and Delays
6.1 Start Dates
We will agree a start date with you prior to commencement. All dates are estimates and subject to change due to factors beyond our reasonable control.
6.2 Delays
We are not liable for delays caused by:
- Adverse weather conditions
- Lack of access to the Site
- Delays in obtaining approvals (building control, party wall, etc.)
- Discovery of hidden defects or unforeseen conditions
- Delays by third parties (engineers, utilities, etc.)
- Material shortages or supply chain disruptions
- Force majeure events
We will keep you informed of any anticipated delays and endeavour to minimise their impact.
7. Variations to the Scope of Work
During structural repairs, hidden defects or additional work requirements may become apparent. In such cases:
- We will notify you promptly of the need for additional work
- A written variation order will be provided, detailing the additional cost and time implications
- Work will proceed on variations only upon your written approval (email acceptable)
- Approved variations will be added to the Contract and invoiced accordingly
8. Guarantees and Warranties
8.1 Workmanship Guarantee
We guarantee all workmanship for a period of 10 years from completion. This guarantee covers defects in workmanship but excludes:
- Normal wear and tear
- Damage caused by third parties or subsequent works
- Problems arising from lack of maintenance
- Issues caused by structural movement unrelated to our work
8.2 Manufacturers' Warranties
Materials and products supplied by us carry manufacturers' warranties where applicable. These are passed to you but are subject to manufacturers' terms and conditions.
8.3 Insurance-Backed Guarantee
Where offered, insurance-backed guarantees provide protection in the event that our company ceases trading. Details will be provided separately where applicable.
9. Insurance
We hold the following insurance cover:
- Public Liability Insurance: Up to £5 million
- Employers' Liability Insurance: As required by law
- Contract Works Insurance: For the value of works in progress
Certificates of insurance are available on request. You are responsible for ensuring your own buildings and contents insurance is adequate during the works.
10. Cancellation by Client
10.1 Cooling-Off Period
Where the Contract was signed at your home or away from our business premises, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. You may cancel within this period without giving any reason and receive a full refund of any deposit paid.
10.2 Cancellation After Cooling-Off Period
After the cooling-off period, you may cancel the Contract by giving written notice. In this case:
- You must pay for all work completed up to the cancellation date
- You must pay for materials ordered that cannot be returned
- Any deposit paid will be applied against amounts due
- If costs exceed the deposit, the balance will be invoiced
11. Access and Site Conditions
You agree to:
- Provide safe and unrestricted access to the Site during agreed working hours
- Ensure the Site is clear of obstructions before work begins
- Inform us of any known hazards (e.g., asbestos, structural instability)
- Provide adequate storage space for materials where possible
- Arrange for protection or removal of valuable items from the work area
12. Limitation of Liability
Our total liability to you for any claim arising from our Services, whether in contract, tort (including negligence), or otherwise, shall not exceed the total Contract value.
We are not liable for:
- Consequential or indirect losses
- Loss of profits, business, or revenue
- Loss of data or information
- Damage to existing structures caused by latent defects unrelated to our work
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud.
13. Force Majeure
We are not liable for failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, civil unrest, pandemics, government restrictions, or supply chain failures.
14. Dispute Resolution
In the event of a dispute:
- Contact us directly to discuss the issue – we aim to respond within 5 working days
- If unresolved, we will engage in good faith negotiations
- If still unresolved, both parties may consider mediation or other alternative dispute resolution
- As a last resort, disputes are subject to the exclusive jurisdiction of the courts of England and Wales
15. Governing Law
These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
16. Contact Information
For any queries regarding these Terms, please contact us:
- Email: info@fulhamstructuralrepairs.co.uk
- Telephone: 07458 148224
- Post: Fulham Structural Repairs, Fulham, London SW6